Responsible for daily office administrative work, such as arranging meetings, handling emails, etc.

Provides translation and language support, ensuring the accuracy of documents and communications in English.

Assists team members in handling English-related tasks and projects.

Responsible for managing and recording the company's financial transactions, ensuring the accuracy of records.

Handles employee reimbursements and customer invoice processing, financial reporting.

Communicates and coordinates with customers and suppliers in English-speaking regions on financial matters.

Provides technical-related customer support, including software problem resolution, hardware fault diagnosis, etc.

Explains technical issues to customers in English and provides solutions.

Assists in product improvement, providing technical insights and feedback.

Assists the lead teacher in preparing and organizing teaching materials, as well as course management.

Communicates with students in English, providing academic support and tutoring.

Participates in classroom lectures, assisting students in understanding the teaching content.

Designs and implements English training courses, improving employees' language skills and service level.

Assesses employees' English proficiency, providing personalized coaching and recommendations.

Monitors and reports on training results, ensuring training effectiveness.

Monitors and evaluates the call quality of the customer service team, ensuring service standards.

Provides feedback and improvement suggestions via the listening of recordings and real-time monitoring.

Conducts quality assurance reports, assisting in enhancing overall customer satisfaction.

Manages the customer service team, ensuring the team meets established service indicators.

Provides guidance and training to the team to enhance work efficiency and service quality.

Handles more complex customer issues, acting as a communication bridge between the team and senior management.

Responsible for planning and supervising the implementation of call center projects, ensuring projects are completed on time.

Collaborates with cross-departmental teams, communicating project progress and requirements.

Manages project budgets, ensuring resources are used effectively.

Develops and executes marketing plans, increasing brand awareness in the English market.

Uses data-driven methods to design and evaluate the effectiveness of marketing activities.

Communicates with customers in English, understanding market needs and customer preferences.

Conducts product sales and promotion in English through phone or other communication methods.

Understands and meets customer needs, achieving sales targets.

Tracks sales progress, sharing best practices with the team.

Manages customer accounts, establishing and maintaining good working relationships with key customers in English.

Provides customized services to customers, ensuring customer satisfaction and loyalty.

Monitors customer service processes, ensuring they meet company and customer standards.

Responsible for recruiting talent for English positions in the call center, conducting interviews and assessments.

Manages employee relations and English training plans, ensuring employee satisfaction.

Uses English for internal communication, formulating and updating human resources policies.

Monitors customers' usage of products or services, ensuring they get maximum value.

Provides strategic consultation and support, helping customers achieve business goals.

Communicates and maintains relationships with customers at a high level in English.

Manages and optimizes the company's performance on English social media platforms.

Creates and executes content strategies, improving user engagement and brand reputation.

Uses analytical tools to monitor the performance of social media activities, adjusting strategies in a timely manner.

Analyzes customer feedback and survey results, writing detailed analysis reports in English.

Identifies service shortcomings and customer pain points, proposing improvement plans.

Communicates with various departments, ensuring customer feedback is fully utilized and converted into action plans.

Manages daily operational processes, ensuring efficiency and quality.

Monitors and optimizes resource allocation, including human and technical resources.

Writes operations reports and improvement plans in English.